SHIPPING
& DELIVERY

All Emperor Nael orders are processed within 2–5 business days of payment confirmation. As a limited-production house, each order undergoes a quality inspection prior to dispatch. You will receive a confirmation email with tracking information once your parcel has been collected by our courier partner.

Orders placed on weekends or UK public holidays will begin processing the next working day.

Standard Tracked Delivery: 3–5 business days — complimentary on all orders.

Express Tracked Delivery: 1–2 business days — £8.95.

All domestic parcels are dispatched via Royal Mail Tracked or DPD and require a signature upon delivery. If you are unavailable, a redelivery card will be left or the parcel held at your nearest collection point for up to 14 days.

We ship to selected international destinations. International delivery timescales are as follows:

• Europe: 5–10 business days • United States & Canada: 7–14 business days • Rest of World: 10–21 business days

International shipping rates are calculated at checkout based on destination and parcel weight. Emperor Nael is not responsible for delays caused by customs processing, local postal services, or force majeure events.

For international orders, customs duties, import taxes, and local VAT may be applied by the destination country's customs authority. These charges are the sole responsibility of the recipient and are not included in the order total at checkout.

Emperor Nael complies fully with all customs declaration requirements and will not misrepresent goods or values on customs documentation.

Once your order is dispatched, you will receive a tracking number via email. You can monitor your parcel's progress directly through the courier's website. If you have not received tracking information within 5 business days of your order confirmation, please contact us via our contact form.

In the event of a failed delivery, your parcel will be held at a local collection point. If uncollected within the holding period, it will be returned to us. Redelivery fees may apply.

If your tracking information shows delivery but you have not received your parcel, please contact us within 7 days of the stated delivery date. We will liaise directly with the courier to investigate and resolve the matter as swiftly as possible.